Frequently asked questions
Straight answers about our management service, staying with us, and the rules around holiday lets. Please seek professional guidance on the law and finances where needed.
If you are weighing up whether to hand your property over, the detail of our management service is probably a better place to start, and our guide on how to rent out a holiday home in Cornwall covers the practical side.
Property Management
We manage a wide variety of holiday homes, from single rooms through to luxury apartments and stunning seaside cottages.
We're based in central Cornwall, so Charlestown, Fowey and Mevagissey are on our doorstep. We offer a Cornwall-wide service too — just ask.
Yes. We carry £2 million public liability insurance, so you and your property are protected while our team is on site.
Yes. We help property owners maximise their income and deal with the inevitable hassle — listings, messaging, changeovers and guest support, all handled.
Yes. We can handle mail, coordinate trusted tradespeople, and take care of cleaning, laundry, flowers and provisions, so your second home is always ready for you or your guests.
Yes — changeovers are one of our core services. We make sure your holiday let is absolutely sparkling for each guest's arrival, with laundry, flowers and welcome hampers included.
Staying With Us
We have an en-suite double room and a self-contained apartment, both in St Austell, Cornwall — two minutes from the station and well placed for the Eden Project and the coast.
Yes, and please do — our best rates are always available when you book direct. Use the enquiry form on our website, or find us on Airbnb and Booking.com if you prefer.
At the moment pets are not permitted in any of our properties.
Laws & Regulations
Properties operated as holiday lets typically need planning permission for change of use from residential (C3) to commercial short-term letting, and tourist destinations like Cornwall may impose local restrictions on second home ownership or holiday lets. Designated areas such as National Parks, Areas of Outstanding Natural Beauty and Conservation Areas can face additional planning restrictions. Please seek professional guidance on the law and finances where needed.
Holiday lets need annual gas safety inspections by Gas Safe registered engineers, regular electrical safety checks, and working smoke alarms, carbon monoxide detectors, fire risk assessments and clear evacuation routes. Soft furnishings must meet fire-resistant standards. We can arrange all of these checks for you. Please seek professional guidance on the law and finances where needed.
Holiday lets meeting specific criteria are classified as businesses rather than investments for tax purposes. Properties available at least 140 days per year face business rates instead of council tax. Operators need public liability insurance and must comply with data protection laws (UK GDPR) when handling guest data. Please seek professional guidance on the law and finances where needed.
Mortgage requirements for holiday letting properties differ from residential mortgages, and VAT registration is required if turnover exceeds the current threshold. Tax treatment, including Furnished Holiday Letting status and Capital Gains Tax reliefs, has its own rules. Please seek professional guidance on the law and finances where needed.
Some local authorities require registration or licensing of holiday accommodation, and some restrict the number of days a property can be let without planning permission. Requirements vary by area, so check with the local authority for your property. Please seek professional guidance on the law and finances where needed.